Refund Policy

Refund window and eligibility

You can request a full, no-questions-asked refund within 30 days of your first payment. The window starts from the account's first payment date and is unaffected by whether the subscription has been activated or how much data has been used; monthly subscription refund requests submitted inside the window have no usage threshold, and no extra charge is deducted for the portion already used.

Eligible orders cover both monthly subscriptions and data packs. Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB, with data resetting each month on the activation date; data packs are ¥158/300GB, ¥358/1000GB and ¥658/3000GB, valid until used up and never expiring. Prices and contents are subject to the pricing page.

This policy covers the account's first paid order; renewal orders placed after the window closes are not covered by the no-questions-asked refund. If a renewal involves a duplicate charge or a payment error, describe it in a ticket and the service will verify it before handling.

What qualifies and what does not

Orders that meet all of the following conditions can be submitted for a refund:

• The request is submitted within 30 days of the account's first payment;
• The account linked to the order is in good standing and has not been restricted or terminated for violating the Terms of Service;
• No refund request has previously been submitted for that order.

Requests inside the window need no reason, but the following are not covered by the refund:

• Requests submitted more than 30 days after the first payment, and renewal orders placed after the window;
• Orders whose data pack has been fully used up, as the service is considered fully delivered;
• Requests submitted while the account is restricted or terminated for violating the Terms of Service, for example using the service for purposes that violate local laws;
• Duplicate refund requests for the same order;
• Accounts or subscriptions obtained through unofficial channels.

How to request and what to include

Refund requests are submitted inside the user panel, with no email back-and-forth. The steps are:

1. Click “Log in” at the top right of the homepage to open the user panel;
2. In the panel's Tickets section, open a new ticket and title it “Refund request”;
3. Include the order details in the ticket body: registered username, order number, payment method and payment time;
4. If you paid with USDT, also provide an address that can receive the refund — see the next section;
5. Wait for the result after submitting. The ticket reply is the official answer; there is no need to open another ticket.

A no-questions-asked refund does not require a reason, but the order details must match the actual payment record so they can be checked. If anything is missing, the service will reply in the ticket with what needs to be added.

Refund timing and original payment route

Refunds always go back through the original payment channel: whichever method was used to pay is the method the refund returns to. Switching payout accounts or currencies is not supported.

The service initiates the refund after checking the order and account status. When the money actually lands depends on the payment channel: Alipay and WeChat refunds return to the original paying account, while USDT is credited after on-chain confirmation. Please do not submit duplicate requests for the same order before the refund arrives — duplicates slow down verification.

Once the refund is complete, the subscription access and unused data for that order end at the same time, with no extra charge for the portion already used; the account itself remains and can be used to buy again later.

How payment methods differ

USDT refunds go out as on-chain transfers, so crediting depends on network confirmations and usually takes longer than Alipay or WeChat. If the original paying address is an exchange deposit address, a direct return may not reach your account balance — say so in the ticket and provide an address you control.

Policy notes and updates

This page forms part of the VPNCZ Terms of Service and applies alongside the Terms of Service and Privacy Policy; if this page and the Terms of Service say different things about refunds, this page prevails.

For orders with payment disputes, duplicate requests or an abnormal account status, the service completes verification first and then handles the refund; both the process and the result are explained in the ticket.

This policy may be updated as the service changes. The updated version is published on this page, and the “Last updated” date at the top changes with it; historical orders are handled under the version in effect when the request was submitted.